Contact Us

Under the rare circumstances an item is received in a faulty condition or becomes faulty within its warranty period, please follow the below instructions:

Provide the below images:

• Image of the whole product. This will allow us to assess the overall condition and any external damage.
• The label showing the batch number. This information is crucial for us to trace the product's origin and history.
• Fault area, if visible. If there is a specific issue or damage, please provide clear images of the affected area, if applicable.

Please ensure that the images are clear and well-lit to facilitate a thorough review.

Once we receive these photos, our team will review them carefully, and we will then be in a better position to advise you on the next steps to resolve the matter.

Please email the above images to support@gsequestrian.com with your order number. Our customer service team will review the images and respond to you within 48 hours.

Please follow the link for the Returns Centre.

1) Enter your order number and email address in the fields and click Start.

2) Follow the instructions and select the items you want to return or exchange.

3) Select shipping method:

Option 1
Choose first option to generate Royal Mail Tracked Returns label (a nominal fee of £3.95 will be required through our Returns Center).

You will get a confirmation email with the shipping label and guidelines once the return request is approved

Simply print your returns label off and stick it to the outside of your package or take the digital version of the label and get it printed at the Post Office by showing the QR code.

Option 2
Choose the second option to ship using a courier of your choice. Please note we will not be responsible for any costs incurred by another return service.

Please keep the receipt of the shipment and include the RMA form in the parcel for traceability.

Refunds are typically processed within 24-48 hours from the time the request is initiated. However, please note it may take 3-5 working days for the refund to show in your account, depending on your banking provider.

To redeem your points, please log into your account through our returns centre. Once logged in, select the number of points you wish to redeem and this will generate a discount code that you that can be input at the time of check out.

Loyalty Scheme